Subject: Tech Support Candidate - Ratan Nayak
From: Ratan Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 00:21:11 -0400

Tech Support
Test

Name

Ratan
Nayak

E-mail

[email-masked]

Phone Number

(0124) 4836517

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghazibad UP

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Home Credit India Finance Pvt. Ltd. Phase-II, Gurugram Haryana

IT Executive
Engineer

Presently Working

26187

Previous
Employer 1

Defence Research & Development Establishment - DRDO Ministry of
Defence, Government of India

SRF cum System
Administrator

27 February 2018

32480

Previous
Employer 2

Ebiz Technocrats Pvt. (LTD), Gwalior (M.P.)

System Administrator

25 January
2014

22600

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Open a new tab and check to see if you can
load another website like Filipkart.com or mozilla.org.

• If you can open another site,

The problem only happens with certain websites

If you see any of these error messages, it might just be a problem with
Firefox's cache:

• The connection was interrupted

• The connection was reset

• The connection has timed out

Try clearing Firefox's cookies and cache

1. Click on the menu button   to open the menu panel.

2. Click History and select Clear Recent History….

3. In the Time Range to clear: drop-down, select Everything.

4. Below the drop-down menu, select both Cookies and Cache. Make sure other
items you want to keep are not selected.

5. Clock  OK

• If clearing Firefox's cookies and cache didn't work, it's probably a sign
that there is a problem with the website itself. In that case you'll just have
to wait for it to get fixed

• If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

• If the site works in another browser

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice
the "s")? If so, check if you see one of the following error messages:

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

• Tap the Bluetooth option

• Turn on Bluetooth

• A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and
tablets at the same time, so simply follow the above steps to connect them as
well.

Please note that some speakers, especially the newer ones, now come with an NFC
feature that makes it even easier to pair. To connect via this method, simply
turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have
experience of technical Field as well as Customer services. I also interact with
customer for resolve personal loan and any issue with EMI which purchased by
Home Credit India Finance. so I am very comfortable to deal customer and resolve
technical issues. I have 13 Years experience in Technical fields so I have Good
Knowledge of private and government organization.

 Strong analytical and problem solving skills with the ability to quickly
adapt to changing and competing priorities ability to work under pressure

 Strong organizational skills; ability to prioritize, maintain attention to
detail and recognize time constraints

 Ability to maintain the highly secure nature of information technology
work.

 I want to take myself in higher level in support process to minimize the
troubleshooting time with effective and quality of work process.

 I’d like to assume more management responsibility and get involved in
product strategy.

 Experience and sound working knowledge of the following areas: Windows
Server administration including

 Active Directory and the use of Group Policies Backup/recovery technologies;
TCP/IP, routing, switching, DHCP

hence make up my mind to work for your organization. From all the requirement
needed for a professional in the field, I find my self entirely appropriate for
your organization. The organization needs the people such as I am to bring the
change they so much desire for the better future and I believe that me serving
the organization will be a great deal to the organization and as well improving
my life and my household. I think this is the best organization for me. Just
want to work with intelligent and clever member's team. I am so excited &
happy to work with them.

On a scale of 1 - 5 please rate your fluency in
spoken English

4