Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 15:41:06 -0400

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (011) 8368769195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nec technologies PVT LTD | It Helpdesk | Present | 25,800
Previous Employer 1 | Aludecor Lamination PVT LTD | System Administrator | 28/2/2020 | 18,900
Previous Employer 2 | Info services PVT LYD | Desktop Support Engineer | 31/7/2018 | 15,200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting the system or browser. clears browser caches, and forces the device to re-load the program or web page  may be having issue with, rather than use something that may be partially wrong as well we can firstly our domain internet working fine if that pc in domain then we can check in server active directory that domain have access to website (www.ndtv.com) rather than check proxy or firewall also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your Mobile Phone.
Follow any on-screen instructions.
Then after paired successfully.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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