Subject: Tech Support Candidate - Faraz Arif Faraz
From: Faraz Arif Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 12:01:57 -0400

| | Tech Support Test

Name | Faraz Arif Faraz
E-mail | [email-masked]
Phone Number | (0532) 8802922336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allhabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Practitioner | 13 june | 33
Previous Employer 1 | Texilla corporation | Sr. Technical engineer | 1 April 2017 | 26
Previous Employer 2 | Esoftdata | Sr. Associate | 30 March 2016 | 22

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Troubleshooting steps depend on types of error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 goto settings
2 tap the Bluetooth option
3 turn on Bluetooth
4 a list of available devices will appers
5 select the device to for which you want to connect and then easily you can connect your phone with your speaker

What according to you makes you a good candidate for customer service or technical support job?

Experience
Knowledge
Active listing
Fix the issue as soon as possible

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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