Subject: Tech Support Candidate - Upagya Srivastava
From: Upagya Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 09:55:49 -0400

| | Tech Support Test

Name | Upagya Srivastava
E-mail | [email-masked]
Phone Number | (965) 4244631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Service Now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Executive | Working | 25200
Previous Employer 1 | Ge sbi card | Customer executive | 2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fistly  I will check my wifi is working properly or not, if it is working properly then then I will check website name which is correct or not, if that name is correct then I will check from customer service.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will check my Bluetooth option is on or not in my mobile if not then I will on Bluetooth option then I will keep on my Bluetooth speeker/earphone. Then I will will connect Bluetooth speakers from my mobile.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good customer service or technical support candidate should be those qualities which are given below
1. Good communication  in hindi or English
2. Convincing power
3. Product knowledge
4. Attentive on call or customer querry
5. Empathy and sympathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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