Subject: Fwd: Tech Support Candidate - Lubna Lubna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 7 Aug 2021 06:51:53 -0700 (MST)

Hi Ma'am, 

She looks good for EPOS. She is having total 7 years of experience in Concentrix. All was in international support. Out of which 3+ years in Audible (Its a tech support). Currently she is working with Audible. 
Her Notice period is of 30 days. Which is negotiable. Her current salary is 25k and expectation is upto 30k. 
She want to leave her current job because of monotonous nature. Its being 7 years she is working in the same company. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 7, 2021, at 6:56 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Lubna Lubna 
E-mail 	[email-masked] 
Phone Number 	(+91) 9650516674 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Technical support to Audible devices such as Ios, kindle and Android. 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If there is an error opening the website. 

1. I would try to clear cache of the browser, at times due to cookies, few websites doesn't open. 
2. Close the tab or even window (if required) to try again on a fresh tab. 
3. If the issue repeats, I would try to use a different browser. 
4. If still the website doesn't get open, I would stay back and try again after some time, because at times due to few technical glitch on the websites we do get error accessing the page. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the Bluetooth speaker. 
2. Open the phone's Bluetooth. 
3. Scan and search for the available devices. 
4. Once you are able to find it, you have to pair it in order to listen to it. 

What according to you makes you a good candidate for customer service or technical support job? 	Being helping customers since more than 6 years taught alot about how to be polite and patient when a customer comes up with a his/her queries. Because when we contact customer service we are so much dependent on that call/chat, in short we blindly trust the agent to get the issue resolved at that moment. However, since I am in his shoes too, I'm aware how to deal it. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4