Subject: Fwd: Tech Support Candidate - Srijan Mukherjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 7 Aug 2021 03:32:46 -0700 (MST)

Hi Ma'am, 

Pankaj has shortlisted him for Swagtron. He is in Kolkat and needs a week time to relocate. Please suggest further. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 4, 2021, at 3:20 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

He is having 15 month of experience in International Tech support. 
His experience is good for EPOS. But I am not much satisfied with his spoken. But we can consider him for Swagtron also. 
He is an immediate joiner. 
His last salary was 18k 
Expecting 28k. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 28, 2021, at 1:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Doubt it is a relevant profile but check 

From: Srijan Mukherjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 26 July 2021 at 11:36 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Srijan Mukherjee 

	

	
	
			Tech Support Test 
		
	Name 	Srijan Mukherjee 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8910084628 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	West Bengal 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	CSS CORPS 	Junior level-1 Engineer 	25th june 	
Previous Employer 2 	EXTRAMARKS EDUCATION PVT.LTD 	Business development executive 	July 2020 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Restart or reload the page , if not then the Web Browser. 
Step 2: Try to re-connect to your wifi or network option by selecting correct user-id and password. 
Step 3: Re-start the system as well as the router to and then try . 
Step 4: If still the site doesn't open please check if other sites are opening. 
Step 5: If yes , then contact the customer support for the website . 
Step 6: If no , then send trouble-shoot instruction to the system ( go to Settings>Network>trouble-shoot.) 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Switch on the mobile Bluetooth mode from your mobile phone ( go to Settings>Bluetooth and devices) 
2- Click on the "ADD NEW DEVICES" option. 
3- Click on the name of the Bluetooth speaker you wish to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Patience 2. Inter-customer Relationship 3. The thought that it might be the 100th call for me but 1st call for the customer. 4. Leadership quality 
5. Responsibility gathering . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5