Subject: Tech Support Candidate - SWARNALI MAITI
From: SWARNALI MAITI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 06:09:35 -0400

| | Tech Support Test

Name | SWARNALI MAITI
E-mail | [email-masked]
Phone Number | (91) 9547989358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nokia | Nw Design & Optimization Engineer | 07/09/2021 | 16300
Previous Employer 1 | Vodafoneidea | Incident Management | 24/02/2020 | 12900
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have to clear browser cache and also have to check the network connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth on
pair the device
choose the device for connect

What according to you makes you a good candidate for customer service or technical support job?

Hard working
Self Motivated
used every min/sec/hr to learn for improvement

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |