Subject: Tech Support Candidate - Shruti Karn
From: Shruti Karn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 05:22:22 -0400

Tech Support
Test

Name

Shruti
Karn

E-mail

[email-masked]

Phone Number

(91) 9717797669

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohini New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Sql, sas

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Webhelp

Contact center associate

15.aug.2021

23666

Previous Employer 1

Globallogic

Associate
analyst

26.march.2019

12500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
Internet Connectivity

2. Permissions granted or not

3. Clear cache and cookies

4. Try changing the browser

5. Follow the troubleshooting steps available on internet.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth on phone and speaker

2. Check the Bluetooth name of speaker.

3. Connect the phone with speaker bluetooth.

4. Ready to hear music.

What according to you makes you a good candidate
for customer service or technical support job?

My
knowledge and my confidence make me perfect for this role

On a
scale of 1 - 5 please rate your fluency in spoken English

4