Subject: Tech Support Candidate - Tarachand Gaur
From: Tarachand Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 02:39:28 -0400

Tech Support
Test

Name

Tarachand
Gaur

E-mail

[email-masked]

Phone Number

(0141) 9521705083

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
advance
Hardware - Basic
Speakers & Audio
Office suite

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

TSE

15/09/2021

36000

Previous Employer 1

Web on Flex

TSE

26/11/2017

30000

Previous Employer 2

Girnarsoft pvt ltd

SME

15/09/2016

26000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I suggest
to open the website on another browser, also suggest to use incognito browser.
Request to clean up the history, cookies and may rest the default settings. If
it is still not working then try to check with the error code or message if any.
Also suggest to use the same website on any other device. (Might be possible
there is an issue with the particular website) according to we will try to
educate and try more options on searching bing. We can also check on command
prompt using ping www.ndtv.com.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth Speakers. On mobile open the setting and turn on the Bluetooth  and
search for device availability. Select the Speaker Device name and Pair.

What according to you makes you a good candidate
for customer service or technical support job?

Education
the customer, take accountablity of the issue, provide the best information to
the customer so that understand the sistuation. Work according to customer need.

On a scale of 1 - 5 please rate your fluency in
spoken English

4