Subject: Tech Support Candidate - Mukesh Yadav
From: Mukesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 11:44:37 -0400

Tech Support
Test

Name

Mukesh
Yadav

E-mail

[email-masked]

Phone Number

(91) 9821359921

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram
Ghaziabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nseit

IT supervisor

Working

35000

Previous Employer 1

NIOS

EO

02June 2021

32000

Previous Employer 2

Intelenet global
services

CSA

8 July 2014

12000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In this
situation first of all  I will check the IP address, after that I will check
the hub and router in which the LAN cable is connected. Now I will  switch off
the power and then switch on the power. Now again I refresh the page and the
home page will be open

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings then connected devices then select bluetooth then

Select pair new device then tap the speaker name

What according to
you makes you a good candidate for customer service or technical support
job?

I can understand the problem of the client with patience and
help him/her to resolve the issue by providing technical support to the
users

On a scale of 1 - 5 please rate your fluency in
spoken English

5