Subject: Tech Support Candidate - Pooja Jaladi
From: Pooja Jaladi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 10:15:59 -0400

| | Tech Support Test

Name | Pooja Jaladi
E-mail | [email-masked]
Phone Number | (+91) 9130528918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Equire IT Park | Developer | 22 August 2021 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will refresh that page  and I will open that website more than 1 tab after that same problem is occurring then I will disconnect my internet connection then connect that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I will start Bluetooth in laptop.
2.Then search near by available bluetooth/ network and choose the our network / bluetooth then send the request to that Bluetooth network.
3.In mobile phone accept the request and start the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have Problem Solving Skill.I have knowledge about installation and Hardware.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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