Subject: Tech Support Candidate - Abdul shakeer Abdul
From: Abdul shakeer Abdul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 07:40:53 -0400

| | Tech Support Test

Name | Abdul shakeer Abdul
E-mail | [email-masked]
Phone Number | (91) 9995381350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | accenture | query management representative | August | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this case first I will check and confirm that the device is connected properly or not to the internet. I will also check the website is down or not, and in case if everything is fine I will try restarting the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In order to connect the bluetooth speaker to the mobile phone, first we need to confirm that that bluetooth options are active on the both the devices. Once the convections are active we have to search the devices from the phone and we will be able to view the bluetooth speakers device name on the options and we have to click on the same so that it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | As per my point of view customer support is nothing but making the customer’s happy . Giving the right resolution within given time frame with the help of given tools.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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