Subject: Re: Tech Support Candidate - Yasharth Nagaich
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 6 Aug 2021 02:46:10 -0700 (MST)

He is not interested now 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 7:16 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Yasharth Nagaich < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 23 July 2021 at 12:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Yasharth Nagaich 

	

	
	
			Tech Support Test 
		
	Name 	Yasharth Nagaich 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7973845769 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	panchkula( will be relocating by this week) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix Daksh Services India Pvt. Ltd., Chandigarh 	Sr Process Executive 	9th March 2021 	31000 
Previous Employer 1 	Concentrix Daksh Services India Pvt. Ltd., Gurugram 	Sr Process Executive 	1st August 2019 	28000 
Previous Employer 2 	Cognizant Technology Solutions 	Sr Process Executive 	1st April 2018 	28000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1:- I will try to clear the browsing history and the cache and cookies of the browser, in short will reset the browser. 
Step2:- I will also try to check if the website has been added in the blocked site settings of my browser. 
Step3:- I will try to reinstall the browser or will try to download any other browser like google chrome and will check on that if it works. 
Steps 4:- I will try to clear the system temp files, via run>temp files and run>%temp% as well to check if it works after that. 
Step 5:- I will try to send the ping command from CMD to check the ping status of the data packets being sent and received. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	>I will turn the bluetooth of my phone and speaker on. 
>I will go to my bluetooth settings of my phone and under available devices. I will look for my speaker's device name. 
>After I see my speaker's device name, I will pair it and it gets connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I will simply say that I am a good listener and secondly a positive personality makes a person suitable for any job. Also I do have an experience in this and have been awarded with reward and recognition in my past organizations hence I can say that I am a good candidate for this job role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4