Subject: Tech Support Candidate - Mohd Waris khan
From: Mohd Waris khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 05:21:20 -0400

| | Tech Support Test

Name | Mohd Waris khan
E-mail | [email-masked]
Phone Number | (+91) 8090355250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mahindra & Mahindra | Sales team leader | 05th june 2020 | 13000+7000 incentives
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1:- internet connection is coming or not
step 2:- check any other website is opening or not in same browser

step 3:-  open the website on any other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP 1:- Unlock your phone ios/andriod
STEP 2:- Go to settings > click on connections > click on bluetooth > on your  bluetooth >put your bluetooth on pairing mode > scan your nearby bluetooth > and click on the device name bluetooth speaker > it gets connected

What according to you makes you a good candidate for customer service or technical support job?

A candidate should have a better listening skills, Must have fluency in english as well as hindi according to customer preferable language, candidate should resolve the problem in less time, you  really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can. Being polite and professional at all times as well as connecting to them as human as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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