Subject: Tech Support Candidate - Vinayak bharadwaja
From: Vinayak bharadwaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 05:08:11 -0400

| | Tech Support Test

Name | Vinayak bharadwaja
E-mail | [email-masked]
Phone Number | (91) 9717111055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Inspira enterprise | Manger Sales | 31st May 2021 | 50000
Previous Employer 2 | footprints Day care | senior executive sales | 30 April 2021 | 44000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would clear the cookies catch and try to open the site. I would also check if the antivirus is not allowing the site to open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen. Touch and hold Bluetooth, Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. select the device which you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? | A per who has the ability to understand the issue facing by the customer. Acknowledge the customer and try to resolve the issue he is facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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