Subject: Tech Support Candidate - Aarti Bhalekar
From: Aarti Bhalekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 03:16:19 -0400

| | Tech Support Test

Name | Aarti Bhalekar
E-mail | [email-masked]
Phone Number | (411014) 8010067080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Mobile & laptop return

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer support executive | Na | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the link. Is it correct?
2. Check Internet connection.
3. Check cookies might be perticuler website blocked on your system.
4. Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On your Bluetooth
2. Tap on Bluetooth in your mobile
3. Search the device
4. Connect the Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

Patience is the most important key for this job.

Customer do not have technical knowledge so its our responsibility to guide customer in proper and easy way.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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