Subject: Tech Support Candidate - Gaurav Peter
From: Gaurav Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 02:55:55 -0400

| | Tech Support Test

Name | Gaurav Peter
E-mail | [email-masked]
Phone Number | (+91) 8904757725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bundl Technology Pvt Ltd | Customer Delight Executive | 17 March 2021 | 22000-23000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check for the browser settings and clear cache if still it don't work will try to check in mobile device that whether it is getting open in mobile or not, if its getting open in mobile then i will update my browser if still its not working then i will check for the settings of my browser whether the site is restricted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and mobile Bluetooth.
Then i need to  scan for the speaker.
once the speaker is discovered we need to pair it
once its paired we need to connect it.
Hence as a result the Bluetooth speaker and mobile gets connected.

What according to you makes you a good candidate for customer service or technical support job?

I am loyal toward roles and responsibility of my job and i am giving first priority to my work every time.
and i am also carrying a technical knowledge so i am the best suitable candidate for your company. And if there is something which is lacking on me i will work on that and improve it and mold myself towards the company requirement.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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