Subject: Tech Support Candidate - Akash Devan
From: Akash Devan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 02:14:06 -0400

Tech Support
Test

Name

Akash
Devan

E-mail

[email-masked]

Phone Number

(+91) 99176680441

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kochi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flavien International

NOC Engineer

Currently
working

20k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) At First will Check Internet connectivity

2) Will Restart the Browser

3)Will refresh the webpage

4) Clear cache and history

5) contact ISP

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) First switch on bluetooth for both the
devices.

2)Will scan the other device in mobile phone.

3)Will pair the bluetooth of speaker to bluetooth of mobile.

What according to you makes you a good candidate
for customer service or technical support job?

1) Good
Communication Skills.

2) Good Listening Skills.

3) Problem Solving Skills

4) Good Technological Knowledge

On a scale of 1 - 5 please rate your
fluency in spoken English

5