Subject: Re: Tech Support Candidate - Tanya Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Aug 2021 22:58:22 -0700 (MST)

90 Days of notice which is non negotiable 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 7:05 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Tanya Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 31 July 2021 at 9:26 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tanya Singh 

	

	
	
			Tech Support Test 
		
	Name 	Tanya Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8090928723 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Senior Analyst 		20000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	* Make sure the Internet connection is working. 
* Check if the website is down, if yes is it down for everyone or just me. 
* Clear cookies and cache and try opening the website again. 
*Try opening the website on other browsers. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	* Open the settings application. 
* Navigate to connected devices, and turn on Bluetooth toggle switch, if it is not enabled. 
* Select Bluetooth device in pairing mode. 
* Tap on the speaker name and pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	* I have 3 years of client dealing experience. 
* I have worked in Incident Management for 3 years, while troubleshooting issues in ServiceNow. 
* I have ServiceNow testing and Scheduling experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5