Subject: Re: Tech Support Candidate - Rahul Rahul Kumar Tripathi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Aug 2021 22:51:52 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 7:09 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Rahul Rahul Kumar Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 30 July 2021 at 1:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rahul Rahul Kumar Tripathi 

	

	
	
			Tech Support Test 
		
	Name 	Rahul Rahul Kumar Tripathi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8010385851 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Singrauli 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	British Telecom 	Senior Capacity Analyst 	22 feb 2020 	41000 
Previous Employer 2 	TLC 	Solution Engineer 	30 May 2015 	18000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 Restart My Device 
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. 

2. Make Sure the Internet Connection Works 
Try to fix the connection issue if that problem persists. 
3. Make sure your browser doesn't have any proxy issue. If any proxy has been tagged with your browser , then try to uncheck the proxy by pasting command "inetcpl.cpl" on command prompt. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
It gets connected after this. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Punctual 
2. Honest towards my work 
3. Always look at the big picture 
4. Dedication towards my work and always been trying to explore new things. 
5. Self motivated 
6. Good listener and always try to explore new technologies. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4