Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 13:32:57 -0400

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8375000027

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Badarpur, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
AWS,Vmware
Esxi,Nagios, And Some Devops tools

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Avis e Solution pvt ltd

System Engineer

2
September

27K (Have an offer of 40k)

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

# Firstly I will check my internet
connection.

# I will Check website domain is correct or not (any spelling issue)

# I will Clear cookies and check is there any add blocker or sites blocker.

# I will try to login in Incognito mode.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

# Switch on
the speaker

# Bluetooth on in the speaker

# Bluetooth on in the mobile phone

# Check the name of the speaker and just click on it

# you will get connected

What according to you makes you a
good candidate for customer service or technical support job?

In particular, my technical skills and product support
experience make me an ideal candidate for the position. For example, at my last
job, I managed a IT infrastructure, and clients handling or support of our
company branch. I can bring my successes and experiences to this
job.

On a scale of 1 - 5 please rate your fluency in
spoken English

3