Subject: Re: Tech Support Candidate - Sanjay Chauhan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Aug 2021 07:27:07 -0700 (MST)

His spoken is bad, he is doing grammatical errors 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 7:05 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sanjay Chauhan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 31 July 2021 at 1:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sanjay Chauhan 

	

	
	
			Tech Support Test 
		
	Name 	Sanjay Chauhan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9717210200 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhajanpura 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus Internetional 	Technical Support Representative 	27/04/2021 	
Previous Employer 1 	MS-Infotech 	Technician 	23-07-2019 	
Previous Employer 2 	iStore By Reliance Digital 	Macintosh Technician 	30-03-2015 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Restart My Device. 
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have! 
2. Make Sure the Internet Connection Works. 
3. Try clearing Firefox's cookies and cache 
4.Check if the Website is Down for Everybody or Just Me. 
If the result says that "It's not just you!", that means the site is down for everyone. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button. 
Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I am a very good active listener. 
2. I always empathise With my customers. 
3. I always use positive language in my conversation and try to probe the customer accordingly. 
4. I use my technical knowledge to resolve the customer issue. 
5. I always check for customer's satisfaction at end of the call. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4