Subject: Re: Tech Support Candidate - Arya Kumar Muduli
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Aug 2021 07:13:02 -0700 (MST)

His accent is very bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 6:20 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Arya Kumar Muduli < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 5 August 2021 at 5:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arya Kumar Muduli 

	

	
	
			Tech Support Test 
		
	Name 	Arya Kumar Muduli 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9717716405 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CMS Computers Ltd. 	Senior Technical Support Engineer 	NA 	27000 
Previous Employer 1 	Microland Ltd. 	Senior Engineer 	9th Sep 2019 	21000 
Previous Employer 2 	Renovision Automation Services Pvt. Ltd. 	Desktop Support Engineer 	14th Mar 2019 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check computer is connected to internet or not. 
2.If yes,check the TCP/IP configurations like IP address,subnet mask & default gateway. 
3.Check DNS is resolving the domain name or not in CMD (NSlookup ndtv.com) 
4.Ping the domain name of the website and check packet is received or not. 
5.Check the firewall rule or antivirus,whether it is blocking the connection or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speaker and also turn on the bluetooth of your mobile phone. 
2.Your mobile phone will discover the bluetooth speaker if its in the range. 
3.Tap on the bluetooth speaker you want to connect. 
4.Your mobile phone will automatically connect the bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Handle and resolve the queries effectively and efficiently in a timely manner. 
2.Strong technical knowledge. 
3.Analytical and problem solving attitude. 
4.Communication and technical skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4