Subject: FW: Tech Support Candidate - Dharam Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:46:47 +0000

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From: Dharam Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 July 2021 at 2:08 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dharam Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dharam Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9354653080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indirapuram Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr. Technical support associate Currently working
Previous Employer 1     Inter Star technologies Sr. Technical support executive 24 March 2020
Previous Employer 2     Saburi TLC worldwide services   Sr. Solution Engineer   07 Sept. 2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We have to reset the browser. Steps are :
1. Open browser go in browser's settings
2. At the left side on screen there is option of Advanced click on it and then click on RESET AND CLEAN UP
3. Then click on Restore settings to their original default
4. A window will pop-up where we have to click on RESET SETTINGS

Once resetting process complete then close the web browser then reopen the browser and continue with any desired websites.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      9354653080
What according to you makes you a good candidate for customer service or technical support job? I'm a good listener along with quick problem solver and always ready to help them and make them happy. Moreover,  I have good knowledge Bank of technical education in simple language which is easy for customer to understand and get the issue resolved without investing too much time.
On a scale of 1 - 5 please rate your fluency in spoken English  4