Subject: FW: Tech Support Candidate - Yasharth Nagaich
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:46:09 +0000

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From: Yasharth Nagaich <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 July 2021 at 12:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yasharth Nagaich

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Yasharth Nagaich
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7973845769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      panchkula( will be relocating by this week)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh Services India Pvt. Ltd., Chandigarh   Sr Process Executive    9th March 2021  31000
Previous Employer 1     Concentrix Daksh Services India Pvt. Ltd., Gurugram     Sr Process Executive    1st August 2019 28000
Previous Employer 2     Cognizant Technology Solutions  Sr Process Executive    1st April 2018  28000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1:- I will try to clear the browsing history and the cache and cookies of the browser, in short will reset the browser.
Step2:- I will also try to check if the website has been added in the blocked site settings of my browser.
Step3:- I will try to reinstall the browser or will try to download any other browser like google chrome and will check on that if it works.
Steps 4:- I will try to clear the system temp files, via run>temp files and run>%temp% as well to check if it works after that.
Step 5:- I will try to send the ping command from CMD to check the ping status of the data packets being sent and received.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      >I will turn the bluetooth of my phone and speaker on.
>I will go to my bluetooth settings of my phone and under available devices. I will look for my speaker's device name.
>After I see my speaker's device name, I will pair it and it gets connected.
What according to you makes you a good candidate for customer service or technical support job? I will simply say that I am a good listener and secondly a positive personality makes a person suitable for any job. Also I do have an experience in this and have been awarded with reward and recognition in my past organizations hence I can say that I am a good candidate for this job role.
On a scale of 1 - 5 please rate your fluency in spoken English  4