Subject: FW: Tech Support Candidate - Rahul Rahul Kumar Tripathi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:39:46 +0000

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From: Rahul Rahul Kumar Tripathi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 30 July 2021 at 1:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Rahul Kumar Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Rahul Kumar Tripathi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8010385851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Singrauli
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     British Telecom Senior Capacity Analyst 22 feb 2020     41000
Previous Employer 2     TLC     Solution Engineer       30 May 2015     18000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2. Make Sure the Internet Connection Works
Try to fix the connection issue if that problem persists.
3. Make sure your browser doesn't have any proxy issue. If any proxy has been tagged with your browser , then try to uncheck the proxy by pasting command "inetcpl.cpl" on command prompt.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
It gets connected after this.
What according to you makes you a good candidate for customer service or technical support job? 1. Punctual
2. Honest towards my work
3. Always look at the big picture
4. Dedication towards my work and always been trying to explore new things.
5. Self motivated
6. Good listener and always try to explore new technologies.
On a scale of 1 - 5 please rate your fluency in spoken English  4