Subject: FW: Tech Support Candidate - Tanya Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:35:54 +0000

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From: Tanya Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 31 July 2021 at 9:26 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tanya Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tanya Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8090928723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst          20000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  * Make sure the Internet connection is working.
* Check if the website is down, if yes is it down for everyone or just me.
* Clear cookies and cache and try opening the website again.
*Try opening the website on other browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * Open the settings application.
* Navigate to connected devices, and turn on Bluetooth toggle switch, if it is not enabled.
* Select Bluetooth device in pairing mode.
* Tap on the speaker name and pair.
What according to you makes you a good candidate for customer service or technical support job? * I have 3 years of client dealing experience.
* I have worked in Incident Management for 3 years, while troubleshooting issues in ServiceNow.
* I have ServiceNow testing and Scheduling experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5