Subject: FW: Tech Support Candidate - Sanjay Chauhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:35:33 +0000

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From: Sanjay Chauhan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 31 July 2021 at 1:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjay Chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjay Chauhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9717210200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhajanpura
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus Internetional     Technical Support Representative        27/04/2021
Previous Employer 1     MS-Infotech     Technician      23-07-2019
Previous Employer 2     iStore By Reliance Digital      Macintosh Technician    30-03-2015
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restart My Device.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
2. Make Sure the Internet Connection Works.
3. Try clearing Firefox's cookies and cache
4.Check if the Website is Down for Everybody or Just Me.
If the result says that "It's not just you!", that means the site is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? 1. I am a very good active listener.
2. I always empathise With my customers.
3. I always use positive language in my conversation and try to probe the customer accordingly.
4. I use my technical knowledge to resolve the customer issue.
5. I always check for customer's satisfaction at end of the call.
On a scale of 1 - 5 please rate your fluency in spoken English  4