Subject: FW: Tech Support Candidate - Ankesh Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:34:12 +0000

Check for swagtron

From: Ankesh Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 31 July 2021 at 7:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankesh Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankesh Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7905315845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida sector 135
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Biz2credit      System Administrator    Working 24000
Previous Employer 1     Jetking Varanasi        IT Support Engineer     30th November 2020      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step:-1- Check the internet connecting by doing ping to another website.
Step:-2- Check the website down or up by ping command.
Step:-3- Once restart your device.
Step:-4- Clear Cache of web browser.
Step:-5-Try with another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings in phone and select Bluetooth settings, scroll down the other devices option,make sure phone in discoverable mode  under other devices select the bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? A candidate with good technical knowledge and able to troubleshoot the problems and have experience of end user support.
On a scale of 1 - 5 please rate your fluency in spoken English  4