Subject: FW: Tech Support Candidate - Prince kainth
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 13:30:54 +0000

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From: Prince kainth <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 August 2021 at 1:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prince kainth

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prince kainth
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8288838255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Eclerx pvt Ltd  Analyst 31/10/2020      18000
Previous Employer 2     concentrix Pvt LTD      technical support       10/06/2021      21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 refresh the page
2 make sure JavaScript is enebled
3 clear cache n cookies
4 make sure web browser updated
5 restart web browser
6 try different web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 open the setting
2 Navigate to connected devices, and turn on the Bluetooth toggle switch,if its not enabled
3 select Bluetooth to view the options
4 select pair new device to place the Bluetooth in pairing mode.
5 pair the device.
What according to you makes you a good candidate for customer service or technical support job? I am willing to go extra mile for customers. I have ability to look at a problem from many perspectives.Moreover, I can relate with customers to personalise and fix the issue asap. Empathy and sympathy is really essential to connect with customers I do have both.
On a scale of 1 - 5 please rate your fluency in spoken English  5