Subject: Re: Tech Support Candidate - Mahesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 5 Aug 2021 06:29:47 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 6:13 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mahesh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 4 August 2021 at 3:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mahesh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Mahesh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8750090144 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Mahipalpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Jetsave Holidays 	Team leader 	Working 	45000 
Previous Employer 1 	HG Retail Pvt Ltd 	Technical support Engineer 	Feb 2012 	15000 
Previous Employer 2 	Sify Ltd 	Hardware Engineer 	Jun 2010 	7500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First will check whether internet is working or not by pening a new tab with different website 
If the problem is still persist will check with different browser by opening the site in a different browser. 
If the issue is still there then will reset the internet connection once. And can free up the browser cache n history to clean up and restart the process 
Hope the above will suffice 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First open bluetooth for both device 
Check whether speaker is on bluetooth mode or not 
Search in your mobile bluetooth setting for the device name and once its appear click to connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	Have a good knowledge of the subject with vast experience of hospitality to calmly listen to the customers problem and act accordingly 
Can work under pressure with calm attitude 
To satisfy the customer 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5