Subject: FW: Tech Support Candidate - Arya Kumar Muduli
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 12:50:02 +0000

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From: Arya Kumar Muduli <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 August 2021 at 5:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arya Kumar Muduli

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arya Kumar Muduli
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9717716405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CMS Computers Ltd.      Senior Technical Support Engineer       NA      27000
Previous Employer 1     Microland Ltd.  Senior Engineer 9th Sep 2019    21000
Previous Employer 2     Renovision Automation Services Pvt. Ltd.        Desktop Support Engineer        14th Mar 2019   18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check computer is connected to internet or not.
2.If yes,check the TCP/IP configurations like IP address,subnet mask & default gateway.
3.Check DNS is resolving the domain name or not in CMD (NSlookup ndtv.com)
4.Ping the domain name of the website and check packet is received or not.
5.Check the firewall rule or antivirus,whether it is blocking the connection or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker and also turn on the bluetooth of your mobile phone.
2.Your mobile phone will discover the bluetooth speaker if its in the range.
3.Tap on the bluetooth speaker you want to connect.
4.Your mobile phone will automatically connect the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? 1.Handle and resolve the queries effectively and efficiently in a timely manner.
2.Strong technical knowledge.
3.Analytical and problem solving attitude.
4.Communication and technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4