Subject: FW: Tech Support Candidate - Mahesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 12:43:04 +0000

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From: Mahesh Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 August 2021 at 3:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mahesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mahesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8750090144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mahipalpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jetsave Holidays        Team leader     Working         45000
Previous Employer 1     HG Retail Pvt Ltd       Technical support Engineer      Feb 2012        15000
Previous Employer 2     Sify Ltd        Hardware Engineer       Jun 2010        7500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First will check whether internet is working or not by pening a new tab with different website
If the problem is still persist will check with different browser by opening the site in a different browser.
If the issue is still there then will reset the internet connection once. And can free up the browser cache n history to clean up and restart the process
Hope the above will suffice
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First open bluetooth for both device
Check whether speaker is on bluetooth mode or not
Search in your mobile bluetooth setting  for the device name and once its appear click to connect.
What according to you makes you a good candidate for customer service or technical support job? Have a good knowledge of the subject with vast experience of hospitality to calmly listen to the customers problem and act accordingly
Can work under pressure with calm attitude
To satisfy the customer
On a scale of 1 - 5 please rate your fluency in spoken English  5