Subject: FW: Tech Support Candidate - Vinita Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 12:09:52 +0000

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From: Vinita Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 4 August 2021 at 3:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vinita Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vinita Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7858840466
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Jamshedpur,Jharkhand
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Telecom
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Techmahindra    Senior customer support Associate       01/10/2010      19,990
Previous Employer 2     Infosys Senior Process Executive        05/09/2009      12,580
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i get an Error after putting this address then i will refresh the page and wait for a minute to see the result and first i will notice that what kind of error it displaying, few of the below given problems may persits and need to check accordingly.
1. May be Internet connectivity issue would be there.Its not connected at all or may be the data is ended so will check with the Internet Connectivity/data.
2. If Internet connectivity is good enough then i will try to reopen it on some other browser to check whether its working or not.
Fruitfully it should be displaying within a few seconds after giving thhat address.
Thanks
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.First i will turn on the bluetooth speaker
2. and then In mobile i will go to the settings>connections>bluetooth>turn it on
3. After turning bluetooth on in my device it will display the Bluetooth speaker device in my mobile by certain name model pertaining to it.
4. Then selecting the model of bluetooth speaker it will sounded as well as displayed on my Mobile that the bluetooth speaker is now connected.
5 and finally bluetooth speaker will also speak that bluetooth is connected.
6. Now we are ready to use speaker.
What according to you makes you a good candidate for customer service or technical support job? I have total 5 years of experience in Customer service and i am also certified by CS 100 by infosys where my career started in May 2007 till Nov 2009, i worked here as senior process executive,after learning lots of responsibilities i moved on to techmahindra for some career growth and success.So the total experience i was in to customer service in operations field only specifically chats being on calls, emails rectifying issues on being on applications and giving them the solutions more over i find my self suitable because i really love to help customers, i am also  experienced in to handle escalated calls.
On a scale of 1 - 5 please rate your fluency in spoken English  5