Subject: Re: Tech Support Candidate - Nitin Ahlawat
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 5 Aug 2021 11:56:47 +0000

This guy has already joined elsewhere, also he had mistakes in his written English

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 23 July 2021 at 6:48 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Nitin Ahlawat

Hi Ma'am,

His spoken if very good. I have shortlisted him for EPOS. He is having total 6 Years of experience in International Tech support.
He started his career with AIIMS as an IT Support Executive. There he worked for 1 year.
Then he joined Techvedic Technologies as a TSE, there also he worked for 1 year and 6 months that was also International Tech support.
Then he worked with Concentrix for 2 years as a TSE. After that he was in a company for just 3 months, the process got ramp down so he left in such a short duration.
Then he joined Mastercraft and worked there for 1 year 3 months.
Then the last company was Tellus there also he was in International Tech support. There also he worked for 7 months and the process got ramp down.

So currently he is not working anywhere and an Immediate joiner.
His last salary was 38k
Right now maximum he is expecting upto 40k or he will be ok with 38k also.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Nov 16, 2020, at 12:12 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitin Ahlawat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9990209383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Tilak Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mastercraft Engineers Pvt. Ltd. IT Executive    21 July 2020    35000
Previous Employer 1     Incedo Inc.     Technical Support Engineer      21 May 2019     32000
Previous Employer 2     Concentrix Daksh services pvt. ltd.     Representative  1 November 2018 26000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check if the internet is working or not.
2) I will try to reboot the internet router.
3) I will try a different web browser.
4) I will check ping of the website on command prompt with the command "ping www.ndtv.com" to check of data packets are returning or not.
5) I will reset the browser by removing cache & cookies.
6) I will try a different device (eg. a tablet or a mobile) to check if the same website is working there or not.
7) I will try company's diagnostic tools provided.
8) If all of the above fails, I will escalate the issue to next level of support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) I will turn on the Bluetooth speaker.
2) I will turn on Bluetooth from settings menu in my mobile.
3) The mobile will automatically look for available Bluetooth connections around.
4) I will select the name of Speaker's Bluetooth name from the list displayed on Bluetooth settings menu in my phone.
5) I will wait for 5 to 10 seconds for both the devices to be connected successfully.
What according to you makes you a good candidate for customer service or technical support job? >> I am Focused as nothing can distract my work; environment, people around or situation.
>> I am a Team Player, I always stand by with my team to achieve targets no matter what it takes.
>> I am a Quick Learner, when I joined this industry I really had less idea about professional tools & etiquette in comparison of current status.
>> I am Flexible, with Shifts/Processes/Transport/Benefits.
>> I have worked under pressure in my previous organizations and I can handle any kind of situation keeping my mind calm because delivering right services on or before time is the most important value of service industry.
On a scale of 1 - 5 please rate your fluency in spoken English  4