Subject: Tech Support Candidate - Kapil Dixit
From: Kapil Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 05:00:47 -0400

Tech Support
Test

Name

Kapil
Dixit

E-mail

[email-masked]

Phone Number

(0755) 9165823124

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

BHOPAL

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Telecommunication Networking

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Altruist Technology

Technical support
Executive

31-oct-2020

16500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

IF the site will not open i
will do the following steps:-

1- I will close the browser and open it again.

2- I will clear the cache memory.

3- Will check is there aby site blocker extension is installed or not, If
installed i will remove the extension.

4- Will also check the proper internet connection.

5- Restart the computer.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- First i
will turn on the Bluetooth of speaker.

2- In second step, I will search the Bluetooth speaker device on my phone.

3- In third step, I will pair the Bluetooth speaker with my phone.

4- After successful pairing i can play the song.

What according to
you makes you a good candidate for customer service or technical support
job?

1-Customer satisfaction.

2-Resolve the query within the time.

3-Provide response as soon as possible.

4-Take proper feedbacks after providing support.

On a scale of 1 - 5
please rate your fluency in spoken English

4