Subject: Tech Support Candidate - Ram Pratap
From: Ram Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 04:34:27 -0400

Tech Support
Test

Name

Ram
Pratap

E-mail

[email-masked]

Phone Number

(91) 8826282731

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Cent

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT Pvt Ltd

Customer Support
Executive

Till working

21

Previous Employer 1

Karvy Inotech Pvt Ltd

Remote Support
Engineer

21-09-2019

14

Previous Employer 2

C.I. infotech Pvt Ltd

Customer
Support Engineer

30-10-2018

12

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, we figure out where the problem is

Open a new tab and check to see if you can load another website like
google.com

Check internet connection

Check with another browser like internet explorer, microsoft edge.

Reset browser, clear cookie's and cache

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the mobile
screen.

Touch and hold bluetooth

Tap pair new device

Tap the name of the bluetooth device you want to pair with your
device

What according to you makes you a good candidate
for customer service or technical support job?

The
candidates has the ability to look at a problem from many perspective.

The candidates can work with others to develop a new solution or
fix.

On a scale of 1 - 5 please rate your fluency in
spoken English

4