Subject: Tech Support Candidate - Sairam B
From: Sairam B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 04:11:44 -0400

| | Tech Support Test

Name | Sairam B
E-mail | [email-masked]
Phone Number | (966) 8694339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | AKHUSINGI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Microsoft Dynamic Nav , salesforce application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | Support Engineer & Trainer | Currently working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try to clear browser history , clear cache and cookies and restart the system , will also check if the website usage is allowed or not , if not allowed will check in the settings whether everything is fine or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will activate bluetooth first , and then check the available devices and select the one which is correct and not connected to mobile
What according to you makes you a good candidate for customer service or technical support job? | I have given Level 1 support to all Audi & VW dealerships across the country , initially i joined as Support engineer and then promoted as trainer , completed more than 70 tranings , very fluent and clear while interacting with Users/customers/dealers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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