Subject: Tech Support Candidate - Nandish Kumar
From: Nandish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 03:28:33 -0400

| | Tech Support Test

Name | Nandish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9211057955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Eminenture | Sr. IT executive | 19-04-2021 | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check weather my internet is working or not, then I will look at the down right corner icon where it shows the status of internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON the bluetooth of mobile and bluetooth as well, search the available bluetooth devices in mobile, then click on the device name of the speaker when it displays, then speaker will give your a sound that means your device is now connected
What according to you makes you a good candidate for customer service or technical support job? | Polite nature, and positive attitude, task solver
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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