Subject: Fwd: Tech Support Candidate - Mansoor Bariwala
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Aug 2021 22:38:24 -0700 (MST)

Hi Ma'am, 

He is having total 2+ years of experience. earlier 16 months in Biotech and 18 months in Microsoft process in teleperformance as a Tech support executive. He is not working currently. Can join immediately. He is in Jaipur right now but open for relocation. His last salary was 25000/-, Expecting 30-35k. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 5, 2021, at 10:25 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mansoor Bariwala 
E-mail 	[email-masked] 
Phone Number 	(+91) 8770406045 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Jaipur 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Office 365 advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	Technical support 	6/7/2021 	3,00,000 
Previous Employer 2 	The venus biotech 	Sales executive 	Jan 2020 	1,80,000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In this case, first we will check the internet connection if it is working fine or not. If the internet connection has no issues then we will close the browser and reopen it again. If still it did not work then we will delete all the caches and cookies and remove the history to give a browser a basic refresh.With these basic steps the website will work without any hassle. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open bluetooth in your phone. 
2. Turn on the bluetooth speaker. 
3. Search the name of your bluetooth speaker in your phone. 
4. Pair your device's bluethooth with the speaker. 
Once done then you are good to go. 

What according to you makes you a good candidate for customer service or technical support job? 	What makes me a good candidate for technical support or customer service is because of my skills to communicate with customer which i have learned during my academic time in Hotel Management. I have learned how to be polite in difficult situation and communicate softly. I know how to empathise or sympathise the customer. Moreover I was working as a technical support for Microsoft process from past 17 months and I know the culture of the BPO sector which helps me to do my work more efficiently and accurately. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4