Subject: Tech Support Candidate - Vishwas Rathore
From: Vishwas Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 13:50:14 -0400

| | Tech Support Test

Name | Vishwas Rathore
E-mail | [email-masked]
Phone Number | (+91) 9812721077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Cyber security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | Customer Support Engineer P02 | | 20,993
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check what error come in browse depending on that I troubleshot the issue.
2. Check Internet working on that system or not
3. Internet working then check any manual DNS or IP is entering or not.
4. Try to check another browsers this site is open or not.
5. Many ways to troubleshoot the website not working issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start bluetooth on mobile phone
2. Start bluetooth speaker and then go to pairing mode
3. After bluetooth speaker show pairing mode is enable then check the name of that bluetooth speaker in mobile phone.
4. In scanning devices. We see this speaker, press on that speaker name and then press on paired option.

What according to you makes you a good candidate for customer service or technical support job? | Trying to troubleshoot the issues and resolve user problem as soon as possible without waiting users time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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