Subject: Tech Support Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 12:06:46 -0400

Tech Support
Test

Name

Anuj
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7905426758

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Worked on different NMS, EMS & OSS in Bhati Airtel

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

V5 global pvt ltd

NMS, EMS & OSS
Administrator

Currently working

21,000

Previous
Employer 1

InKnowTech

Network Support engineer

30 April 2021

14,700

Previous Employer 2

TCI telenet solution pvt
ltd

Installation & commissioning engineer

November 2019

20,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we list level troubleshooting which
includes that computer is contented to LAN or not if it connected the we check
That we are getting MAC address of LAN card of computer if yes then we check
that if of LAN is pinging or not for local user and then we check is port is
connected right for given user we check firewall settings and few other things
for identifying issue

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

For pairing
Bluetooth for need to activate Bluetooth in mobile settings then need power on
Bluetooth speaker and type to show it visibility so that on phone device is
visible and once we find out that Bluetooth speaker device name we do pairing
and once it is paired you ready to use device

What according to
you makes you a good candidate for customer service or technical support
job?

As i already worked in previous companies and had deal with
multiple customer escalations on real time and given best solution for them
worked for big telecommunications company as had good key knowledge

On a scale of 1 - 5 please rate your fluency in
spoken English

5