Subject: Tech Support Candidate - Rajesh Singh
From: Rajesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 10:00:12 -0400

| | Tech Support Test

Name | Rajesh Singh
E-mail | [email-masked]
Phone Number | (91) 9654540929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active Directory, Arcserver Backup, WSUS, o365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia syscom india pvt ltd | Technical support L1 | NA | 31500
Previous Employer 1 | Vihaan infrasystem pvt ltd | Technical support | 31- Aug-2018 | 25000
Previous Employer 2 | RIIT Infotech pvt ltd | Customer support executive | 1 May 2014 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Rebooting the router and modem might solve the problem. To do so, unplug the modem and router, wait for 10 seconds, plug it back in, and then try the website again. If the problem persists, you can connect to ISP provider to get more information

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the setting and trun on the Bluetooth.
Also true the Bluetooth device after that pair both device and connect the Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I handle the technical issues easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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