Subject: Tech Support Candidate - Jitendra Sharma
From: Jitendra Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 08:00:12 -0400

| | Tech Support Test

Name | Jitendra Sharma
E-mail | [email-masked]
Phone Number | (91) 8789021652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar near metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
DSC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silvertouch technology | Project engineer | 19th june | 24800
Previous Employer 1 | Aforserve.com | Customer support associate engineer | 19th aprl | 12200
Previous Employer 2 | Silvertouch | L1 support engineer | 31st December | 13800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case first of all I would like to check what kind of error displays on the screen.
After get the error message from browser I troubleshoot the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the Bluetooth of the speaker
Step 2.Go to phone settings
Step 3.Select the Bluetooth option
Step 4.Turn on Bluetooth.
Step 5.Here a list of available devices will appear
Step 6.Select the Bluetooth speaker
Step 7.After select the Bluetooth speaker phone will be connected to the same.

What according to you makes you a good candidate for customer service or technical support job?

I have best experienced in customer support.
I have best knowledge of hardware and software.
I have worked in technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |