Subject: Tech Support Candidate - Siddharth S
From: Siddharth S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 07:06:53 -0400

| | Tech Support Test

Name | Siddharth S
E-mail | [email-masked]
Phone Number | (91) 8800934903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.Representative | NA | 30k variable
Previous Employer 1 | Gamma Process Hub India Ltd | IT executive | 23 rd march 2021 | 17k variable
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I Will check the internet connection and Check whether I entered correct url. I will try to open other websites to check working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth option in the mobile
And on the bluetooth device .
Open nearby device option in Mobile and connect with the device

What according to you makes you a good candidate for customer service or technical support job? | I have total 4 years in Technical support profile, I have worked in different projects and with different clients both domestic and international.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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