Subject: Fwd: Tech Support Candidate - Saurav Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 4 Aug 2021 04:01:26 -0700 (MST)

Hi Ma'am, 

His spoken is good. And holding total 30 months of experience out of which 2 Years in Technical Support. That is all in international. 
His last working day will be on 27th August 2021. 
His current salary is 17-18k 
Expecting 32k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 4, 2021, at 4:25 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Saurav Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8825201742 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida sector 73 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Analyst 	27/08/2021 	16589 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- I will check the computer is connected with internet or not. 
2- Reset the Browser 
3- Check in different Browser 
3- If issue with internet we can reinstall the driver. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Open the mobile Bluetooth 
2-Then we will open the speaker 
3- then after search for the Bluetooth speaker with name 
4 and then will connect with name. 
What according to you makes you a good candidate for customer service or technical support job? 	1- Be a good listner 
2- Keep yourself kalm 
3- Always be polite with the user 
4- Do not waste time in resolution 
On a scale of 1 - 5 please rate your fluency in spoken English 	5