Subject: Tech Support Candidate - Mohit Verma
From: Mohit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 06:07:31 -0400

| | Tech Support Test

Name | Mohit Verma
E-mail | [email-masked]
Phone Number | (+91) 9817771116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technospecs | IT engineer | | 43500
Previous Employer 1 | IT by design | System administrator | | 35000
Previous Employer 2 | Beyond codes | Research analyst | | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will look at the error message
Check cables
Check Internet is working or not
Check firewall
Check by ping command
Check Internet settings
Troubleshoot accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth feature on mobile
Search of specific speaker
Check if Bluetooth speaker is on
Connect to Bluetooth from search list

What according to you makes you a good candidate for customer service or technical support job? | I always empathise the situation and try to satisfy customer by my skills and interaction skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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