Subject: Tech Support Candidate - Vinit Kumar
From: Vinit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 04:58:56 -0400

| | Tech Support Test

Name | Vinit Kumar
E-mail | [email-masked]
Phone Number | (91) 8557901297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DERABASSI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting, application level support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rackspace Technology | Service desk analyst | Not yet resigned |
Previous Employer 1 | Bcs technology | Technical support executive | 4 march, 2020 |
Previous Employer 2 | Wipro limited | Administrator | 8th August,2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check for the internet connection first.
I will try to open the website in ingnito mode.
I will open the same link in different browser.
If still not working i will check for the privacy of the browser.
I will also check the ip assigned to computer using ipconfig command ( some case it automatically take abiba IP address)
If ip is fine then i will reset the browser and then try to login.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to mobile setting.
In setting we are having bluetooth option.
We have select bluetooth , then click on new device and it will show all available devices that we can connect with our mobile.
Once will see the speaker in that list we have click on that it will ask us to pair we need to pair the same and after that we can able to use bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. That all qualities make me different from other candidates.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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