Subject: Tech Support Candidate - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 04:49:07 -0400

Tech Support
Test

Name

Ashish
Sharma

E-mail

[email-masked]

Phone Number

(91) 9872627912

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

AMRITSAR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Outlook 2016 O365

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EXPERIS IT PVT LTD

TEAM LEAD IT

PRESENT

18400

Previous Employer 1

Accel Frontline Global IT
Services Pvt ltd

SYSTEM ENGINEER - CUSTOMER SERVICES

24-9-2017

10018

Previous Employer 2

IT Cons E-solutions Pvt
Ltd

Desktop support Engineer

13-7-2016

17500

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check IE Setting in browser.
After i will do reset the browser IE Setting then reopen the browser to check
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Firstly Swipe down from the top of the
screen.

Touch and hold Bluetooth .

2. Then Tap Pair new device. If you don't find Pair new device, check under
Available devices or tap More. Refresh.

3. Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

‎

On a scale of 1 - 5 please rate your fluency in
spoken English

3