Subject: Tech Support Candidate - Vivekanand Kaul
From: Vivekanand Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 04:45:50 -0400

Tech Support
Test

Name

Vivekanand
Kaul

E-mail

[email-masked]

Phone Number

(+91) 9953933314

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gautam Budh Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Linux
Networking
- basic
Hardware - Basic
Speakers & Audio
Android

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl Service

QUALITY Assurance Executive

42000

Previous
Employer 1

American Express

Technical Escalation

July
2018

35000

Previous Employer 2

HCL Technologies

Quality
Analyst

Sep 2014

25000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps:

1. Check if url typed correctly.

2. Read the error, identify if it is to do with website issue or own domain
(computer or internet)

3. If own domain, check if the device is connected wirelessly or with a lan
cable.

4. Check if any placement or location changes have been done to the PC or any
changes in the device.

5. If answer is no, then check wireless router in case of wifi if showing
correct indications on LED, and in case of LAN cable connection, unplug and plug
cable and check in bottom task bar of connects.

6. If still does not connect, try hot spot from a mobile device on the pc or
portable device. If connects to www.ndtv.com, the issue is with the internet
provider. Contact needs to be established to check with ISP.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker/headset, switch to bluetooth mode.

2. Tap on switch on bluetooth on portable device/ mobile.

3. Search for available devices on mobile.

4. From the instruction manual check the name of the speaker name.

5. Tap to connect on the device name as per information booklet. If there is a
password, its generally 0000/1234.

6. Once connected, the mobile will show connected against the selected device
name and speaker will pronounce "Connected".

What according to
you makes you a good candidate for customer service or technical support
job?

1. Skill and knowledge.

2. Will to achieve goal.

3. Active listening.

4. Use simple language while explaining.

5. Acknowledgement from customer is important, check for progress and
appreciation.

6. Keep trying until successful.

On a scale of 1 - 5
please rate your fluency in spoken English

5